virtual tour example

home gallery product info downloads buy now support learn more search

support

Trouble reports

Submit a trouble report

Well, nobody's perfect...

Trouble report number Description Fixed in version

TR 1486 Abnormal termination upon choosing the Crop command
 
V5.3
TR 1346 Double-clicking a PFP file from Finder (Mac) when a dialog box is open sometimes causes subsequent abnormal termination
 
V5.2.2760
TR 1206 Starting the program by double-clicking a PFP file from Finder sometimes causes abnormal termination
 
V5.2.2760
TR 1170 Quitting the program sometimes shows a message saying PFactory quit unexpectedly
 
V5.2.2760
TR 1166 Abnormal termination using some non-Apple keyboards
 
V5.3
TR 1158 Meta keys (SHIFT, CONTROL, ALT, COMMAND) sometimes do not work on a secondary Mac keyboard
 
V5.3
TR 1145 Does not work properly if installed into a folder with extended characters in its name
 
V5.2
TR 1115 Double-clicking a PFP file from Explorer (Windows) or Finder (Mac) sometimes causes abnormal termination
 
V5.2
TR 1114 "http://url#bookmark" notation doesn't work for QTVR images displayed by Internet Explorer
 
V5.2
TR 1113 "Bookmark" type hotspots do not work
 
V5.2
TR 1112 Abnormal termination immediately after starting the application
 
V5.2
TR 1105 "Cannot convert from the charset windows-utf8" when selecting a language
 
V5.2
TR 986 It is not possible to enter the letter 'd' into the Hotspot properties dialog box
 
V5.2
TR 985 Could not write abcd.mov. Is the disk full or write protected?
 
V5.2
TR 982 Abnormal termination when exporting QTVR that contains polygon hotspots
 
V5.2
TR 912 Abnormal termination with the Overlap region dialog box
 
V5.1.2707
TR 905 "Out of memory" error during printing
 
V5.1.2707
TR 900 Next image / Next seam commands do not work from popup menus
 
V5.1
TR 899 Black-and-white TIFFs display incorrectly on Mac
 
V5.1
TR 895 Fine tuning rectangles display incorrectly when zoomed
 
V5.1
TR 858 Text values for Amount and Size of falloff correction do not update when you move the sliders
 
V5.1
TR 856 Thumbnail indexes don't work properly in V5.0
 
V5.1
TR 854 Export to Photoshop sometimes creates a bad file
 
V5.1
TR 842 Overlap region is speckled or completely blank
 
V5.1
TR 823 Abnormal termination immediately after starting the application (on Mac)
 
V5.1
TR 822 Some QTVR files show a broken film strip icon
 
V5.2
TR 819 OS X 10.5 Leopard reports that The Panorama Factory's setup and patch DMG files are corrupted
 
V5.1
TR 811 Abnormal termination exporting to 16-bit-per-channel Photoshop format
 
V5.1
TR 806 Cannot export to QTVR format if image width is less than height
 
V5.1
TR 805 UNC path names do not always work properly
 
V5.1
TR 802 QTVRs have missing parts or incorrect colors when made from 16-bit-per-color images
 
V5.1
TR 797 The default directory for the Save image command is not always set correctly
 
V5.1
TR 794 PFBatch adds watermarks even after entering a valid Registration Key
 
V5.1
TR 792 The Help button opens two browser windows and shows an incorrect help page under Vista
 
V5.1
TR 776 The Reverse selected images command doesn't work properly
 
V5.1
TR 762 The application appears to freeze when you choose Print preview
 
V5.1
TR 761 QTVR export fails with message "In VRPano_MakeCylinder, wImage==1234 is not a multiple of 96"
 
V5.1
TR 759 One or more "Duplicate file name" messages displayed at startup
 
V5.1
TR 691 Sometimes exported images are sharpened even if you have turned off sharpening
 
V4.5
TR 688 QTVR images sometimes appear grainy or posterized
 
V4.5
TR 687 Help for the Hotspot properties dialog box is incorrect
 
V4.5
TR 686 Hotspots that are only used as bookmarks may interfere with hyperlink hotspots
 
V4.5
TR 685 Shimmering (aliasing) when you rotate a QTVR image
 
V4.5
TR 684 Internet Explorer may display a security warning for web pages containing a VR image
 
workaround
TR 683 Saw tooth edge on overlap region for stitched images that go more than 90 degrees above or below the horizon
 
V4.5
TR 682 White speckles on images with 16 bits per color channel
 
V4.5
TR 681 QuickTime export fails when the file or folder name contains extended characters
 
V4.5
TR 663 Panoramic properties dialog box should require non-blank value for HFOV
 
V4.5
TR 659 PTViewer panoramas do not preview properly with Internet Explorer
 
V4.5
TR 642 Project properties and Profile organizer dialog boxes are unreadable with some color schemes
 
workaround
TR 641 45-bit pixel selection is not honored if no pictures loaded
 
workaround
TR 634 Project properties and Profile organizer dialog boxes fail on Linux (under Wine)
 
V4.5
TR 626 Internet Explorer displays a security warning when The Panorama Factory previews a web page
 
V4.4
TR 625 Choosing a non-English language during install has no effect
 
V4.4
TR 623 Will not start or abnormal termination if a non-English language is chosen and the application folder is write protected
 
V4.4
TR 618 System event log messages from the Windows XP "SideBySide" component
 
V4.4
TR 617 Memory management can be inefficient after restarting the Wizard
 
V4.4
TR 616 Default crop is incorrect for stitched images that go more than 90 degrees above or below the horizon
 
V4.4
TR 615 The Panorama Factory x64 Edition refuses to install on Windows Vista x64
 
V4.4
TR 614 Installing V4.2 over V4.3 doesn't fully update the application
 
workaround
TR 613 Existing project files sometimes silently change from spherical to cylindrical
 
V4.4
TR 610 QuickTime does not allow zoom out all the way for some images
 
V4.4
TR 608 Focal length detection fails to update displayed value in the Wizard
 
V4.4
TR 602 PTViewer export fails silently if the image file for top or bottom cap is missing
 
V4.3
TR 601 QuickTime does not recognize panoramas that are entirely above or below the horizon
 
V4.3
TR 597 The default crop is incorrect for Cylindrical projection under certain conditions
 
V4.3
TR 589 Automatic rotation of a QTVR image fails when the language is not English
 
V4.3
TR 588 Automatic rotation of a QTVR image fails when the image opens in new browser window
 
V4.3
TR 583 Cropping a panorama from swing lens images hangs with infinite alert panel
 
V4.3
TR 582 "Can't import W1, W2, INSTALL.LOG, etc." when starting The Panorama Factory
 
V4.3
TR 566 "Modo Zoom" accelerator key 'a' doesn't work when Spanish language is selected
 
V4.3
TR 565 Abnormal termination when moving edge of overlap region after Swing Lens stitch
 
V4.3
TR 562 Stitch with "Document/Manual" resets Wizard's focal length to 1000mm or larger
 
V4.3
TR 561 Abnormal termination if you import QTVR, PTViewer or IVR while the Wizard is active
 
V4.3
TR 560 Duplicating a stitched image fails with more than one thread
 
V4.5
TR 556 "No QuickTime panoramas were found" when importing an MOV file with QuickTime 7
 
V4.3
TR 554 A DLL required for this install to complete could not be run
 
V4.3
TR 549 Print preview sometimes shows a black rectangle
 
V4.2
TR 548 Extremely long printed images are sometimes truncated
 
V4.2
TR 547 Crop image dialog box sometimes shows 0 for cropped image width (pixels)
 
V4.2
TR 543 Creation of 8.3 filename aliases was disabled on your computer system when the C:\Program Files\Smoky City Design\The Panorama Factory V4 folder was created
 
workaround
TR 542 Abnormal termination if you select the Crop command without a current image
 
V4.2
TR 541 The Hotspots command is disabled while the Wizard is active
 
V4.1
TR 540 Changes made to an overlap region while the Wizard is active have no effect or produce abnormal termination
 
V4.1
TR 538 IVR shows a distorted image for languages that use "," as decimal separator
 
V4.1
TR 536 PTViewer gives Java NumberFormatException or blank viewer window for languages that use "," as decimal separator
 
V4.1
TR 535 Images appear to be fisheye images when starting a panorama using semi-automatic or manual stitching
 
V4.1
TR 534 Images are placed side-by-side rather than properly overlapped
 
V4.1
TR 526 Stitched image displays incorrectly after adjusting focal length or barrel correction
 
V4.1
TR 524 Double-click doesn't open overlap region
 
V4.1
TR 522 Abnormal termination at 0x0043967a when adjusting focal length or barrel correction
 
V4.1
TR 520 Edges of overlap region display incorrectly when an overlap region is open
 
V4.1
TR 519 Manual falloff adjustment does not use the preview rectangle
 
V4.1
TR 516 Moving a stitching point causes "Warping" message
 
V4.1
TR 515 Placing the first pair of stitching points causes "Warping" message
 
V4.1
TR 513 Automatic detection of focal length sometimes produces strange results
 
V4.1
TR 511 Stitching points can be dragged off the edge of the image
 
V4.1
TR 510 Abnormal termination at 0x6962e6b0 during fine tuning
 
V4.1
TR 509 Abnormal termination if you attempt to crop multiple thumbnails
 
V4.1
TR 505 Black image after turning on color tool
 
V4.1
TR 504 Cannot cancel Open project command when images are missing
 
V4.1
TR 503 Automatic detection of brightness falloff does not always work properly
 
V4.1
TR 499 Panning limits are set incorrectly for IVR format
 
V4.1
TR 494 Installed application doesn't run, can't uninstall, "Could not open INSTALL.LOG"
 
V4.1
TR 464 Extended characters are exported incorrectly to PTViewer
 
V3.4
TR 462 Local Help pages display a security warning or blank window under Windows XP Service Pack 2
 
V3.4
TR 454 The Help contents panel doesn't use the correct character set
 
V3.4
TR 453 "Could not load the flashpix image" when special characters used in file names for IVR export
 
workaround
TR 452 Wizard memory management is inefficient for "Automatically apply Q+ command"
 
V3.4
TR 443 Cannot return to default size in Trimming properties dialog box
 
V3.4
TR 439 Extended characters are exported incorrectly to QTVR
 
V3.4
TR 428 Entering a number into falloff amount resets the falloff size to 100%
 
V3.4
TR 427 QTVR images are not properly interpolated
 
V3.4
TR 415 In VRPano_MakePanorama, GetGraphicsImporterForFile returned error -2003
 
workaround
TR 413 Abnormal termination at 0x696b1a1b creating thumbnail
 
V3.4
TR 400 The "&" character is not imported correctly from HTML files
 
V3.3
TR 399 Horizontal panning and hotspots are incorrect when "Automatic Resize" is used for a partial panorama with PTViewer
 
V3.3
TR 397 Error -8972 when saving a QTVR
 
V3.3
TR 377 Windows Explorer crashes opening a folder containing a PF project
 
workaround
TR 376 QTVR quality scale is not comparable to the JPEG quality scale
 
V3.3
TR 374 Abnormal termination at 0x69676443 or 0x6967644E
 
V3.3
TR 370 Hotspots are incorrect when "Automatic Resize" is used with IVR format
 
V3.2
TR 361 Abnormal termination at 7800d2fb, 7800cbfc, 780018e2, 5f401351 in German V2.4
 
V3.2
TR 350 PFBatch receives "out of memory" errors when it should not
 
V3.2
TR 348 Nikon View cannot read JPEG files written by The Panorama Factory
 
V3.3
TR 342 Long file names cause error -37 when saving a QTVR
 
workaround
TR 333 JPE is not recognized as a valid file type for jpeg images
 
V3.2
TR 329 Trimming properties doesn't accept size larger than 10000
 
V3.2
TR 328 Image properties requires 0.1 to 10000 for image size
 
V3.2
TR 327 Incorrect hyperlinks on License and Registration panel and final Wizard panel
 
V3.2
TR 326 Inefficient memory usage if you save the project before completing Wizard 5
 
V3.2
TR 320 Incorrect hyperlinks on the Camera properties and Wizard Step 2 help pages
 
V3.2
TR 287 Camera library values for Nikon D1 and D100 are off by about 1%
 
V3.1
TR 285 Exception at 0x696b7982 when duplicating imported images
 
V3.1
TR 284 Importing an IVR image does not set HFOV and VFOV
 
V3.1
TR 283 Partial panoramas do not work properly with IVR format
 
V3.1
TR 274 Cannot import 16-bit grayscale TIFF images
 
workaround
TR 273 Hotspots don't display properly in PTViewer
 
workaround
TR 271 The setting for automatic brightness falloff correction is not stored in the profile
 
V3.1
TR 270 The stitched image turns black after changing the 45-bit option
 
V3.1
TR 268 Setup fails silently when minimum display requirements are not met
 
V3.1
TR 266 Help topics (Help menu) goes to web help even with local help installed
 
V3.1
TR 260 The initial view in QuickTime should show the center of the image
 
V3.1
TR 259 Images do not display properly on many local help web pages
 
V3.1
TR 258 The help page for the Image properties dialog box is incomplete
 
V3.1
TR 257 Abnormal termination importing a PTViewer panorama
 
V3.1
TR 254 Target parameter is generated incorrectly for QTVR
 
V3.1
TR 253 Setting HFOV or VFOV to 0 creates bad VR files
 
V3.1
TR 222 Printing to alternate paper size does not work
 
V3.0
TR 212 "Out of memory" error when stitching long, thin images
 
V3.0
TR 198 Abnormal termination when saving a project after creating a QTVR
 
V3.0
TR 194 The default paper size is US Letter, even when the locale default is A4
 
workaround
TR 109 No output from Print command on some HP printers
 
workaround
TR 107 Toolbar buttons do not display properly after many stitching sessions
 
V3.0
TR 100 Blank pages when printing or previewing
 
V3.0
TR 94 QTVR panorama appears as one image and flipped 90 degrees
 
workaround
TR 92 Abnormal termination at 10007183
 
V2.4
TR 91 Cannot control the displayed size of a QTVR image
 
V3.0
TR 90 Alignment and fine tuning changes are not saved when an overlap region is open
 
V2.4
TR 89 Projects including Array images are saved incorrectly
 
V2.4
TR 88 Minimum margins are incorrect after selecting a new printer
 
V2.4
TR 87 Some setup changes made in the Print dialog don't work properly
 
V2.4
TR 86 Can't run page setup again after printing
 
V2.4
TR 85 Print preview is incorrect when resolution matches exactly
 
V2.4
TR 80 Some message boxes can be hidden by the main window
 
V2.3
TR 79 Abnormal termination when deleting stitched image if overlap region is open
 
V2.3
TR 78 Some values revert to defaults when you reopen Page setup
 
V2.3
TR 77 Blending discontinuity from the Improve quality (Q+) command
 
V2.3
TR 75 Invalid page fault in module KERNEL32.DLL
 
TR 70 Out of memory when stitching large images
 
TR 69 Cylindrical projection doesn't work correctly after saving the project
 
V2.3
TR 68 Incorrect scrolling of images wider than 16384 pixels
 
V2.4
TR 66 Cannot access required initilization file C:\Windows\System\SETUP.LST
 
TR 65 Save QTVR panorama as... and Save IVR panorama as... commands are missing
 
V2.3
TR 64 Fine tune and Clear fine tuning commands are unavailable
 
V2.3
TR 63 An error occurred during the move process: -113
 
V3.0
TR 62 TIFF files displayed incorrectly by Windows 2000 Imaging/Preview
 
workaround
TR 61 Full size image is bogus / corrupted main display
 
workaround
TR 60 A required .DLL file, PFCORE.DLL, was not found
 
V3.0
TR 59 Opening a project when image files are missing
 
workaround
TR 58 New images sometimes seem to overwrite old ones
 
V2.3
TR 57 Inefficient memory usage in V2.0 and V2.1
 
V2.2
TR 56 V2.x may silently overwrite parts of projects created by V1.x
 
V2.2
TR 55 Running two copies of PF causes problems
 
V2.2
TR 54 Printing can be very slow
 
V2.2
TR 53 Abnormal termination when readjusting overlap area
 
TR 52 The object that '....lnk' refers to has been moved or is unaccessible
 
V2.1
TR 50 QuickTime VR Manager failed to create panorama
 
V2.1
TR 49 Width and height are reversed on Trimming properties dialog
 
V2.1
TR 48 Large tiled images do not print correctly
 
V2.1
TR 46 Very small fine tuning rectangles cause abnormal termination
 
V2.1
TR 45 Trouble installing V1.6
 
n/a
TR 44 Program has performed an illegal operation
 
V2.0
TR 42 Print throws out a blank page
 
V2.0
TR 40 Images larger than 4096 pixels do not align reliably
 
V2.0
TR 39 Local help does not work with Windows 95
 
V2.0
TR 38 Focal length fine tuning does not work for 24-bit images
 
V2.0
TR 37 Filter control doesn't work properly unless symmetries are on
 
V2.0
TR 36 Sometimes printing doesn't work
 
V2.0
TR 32 No command icon in "Filter Control" window
 
V2.0
TR 31 The Improve quality command doesn't work if source images have been deleted
 
V2.0
TR 30 Adobe PhotoDeluxe can't read The Panorama Factory BMP files
 
V2.3
TR 29 Histogram display is incorrect for 24-bit images
 
V1.5
TR 28 The Improve quality command misbehaves with more than 50% overlap
 
V1.5
TR 27 The Improve quality command sometimes leaves pixel dirt
 
V1.5
TR 26 The Improve quality command is disabled for 24-bit images
 
V1.5
TR 25 Shift-click doesn't always work right in the thumbnail view
 
V5.0
TR 24 The color tool doesn't work on small thumbnails
 
V2.0
TR 23 Fine tuning the alignment doesn't work in V1.3
 
V1.4
TR 22 Images "jump" during manual alignment
 
V1.3
TR 21 Improper stitch, no overlap
 
V1.3
TR 20 Problems downloading
 
V1.2
TR 19 Abnormal termination when fine tuning tile has a large offset
 
V1.6
TR 18 Abnormal termination after deleting all fine tuning tiles
 
V1.2
TR 17 Abnormal termination drawing fine tuning tile
 
V1.2
TR 16 General protection fault in module MACXW4.drv
 
workaround
TR 15 Duplicated stitched images don't work properly
 
V1.2
TR 14 Curved focal plane may cause abnormal termination
 
V1.2
TR 13 Rotated images may not save correctly
 
V1.2
TR 12 Abnormal termination when duplicating images
 
V1.2
TR 11 Cannot open files with upper-case extensions
 
V1.2
TR 10 Image sizes above the thumbnails are truncated
 
V1.2
TR 9 .tif files get errors
 
V1.2
TR 8 An error occurred during the move data process
 
V1.1
TR 7 Abnormal termination on exit from fine tuning
 
V1.1
TR 6 "This page provides potentially unsafe information to an ActiveX Control."
 
V1.1
TR 5 The sharpen value sometimes jumps to the wrong value
 
V1.1
TR 4 The preview rectangle remains after approving enhanced image
 
V1.1
TR 3 The current image breaks up when changing images
 
V1.1
TR 2 V1.0 generates extra temporary files
 
V1.1
TR 1 V1.0 doesn't support swing-lens cameras
 
V1.1

Revised: March 10, 2009

 1999-2009 Smoky City Design, LLC and John Strait