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Submit Trouble Report

I'm sorry you're having trouble with The Panorama Factory.  Please take the time to fill out this form -- we will do our best to resolve it.

If you're willing to include your project file it may help us diagnose the problem.  If you are running V5, you should use the Save project archive as... command (File menu) to save the project as a ZIP file.  This is the most compact form.

Note 1:  Project files can be very large.  If the ZIP file is over about 5 MB, we recommend you submit the trouble report form without sending the project file.  We'll get back to you via email to discuss sending the file.

Note 2:  Project archive files contain the original image files.  We will protect your copyrighted image data as if it were our own.  We will never share it with anyone else without your permission.  If you have any concerns about this policy, we recommend you contact us through the trouble report form before sending the project file.

If you are experiencing an abnormal termination (crash), it would help me a lot if you could include a Dr Watson log.  See How to make a Dr Watson log.


name * : pixel.gif (807 bytes)
email address * :
program version * : 5.0 Legacy
5.0 m32
5.0 x64
5.0 Mac
5.1 Legacy
5.1 m32
5.1 x64
5.1 Mac
5.2 Legacy
5.2 m32
5.2 x64
5.2 Mac
5.3 Legacy
5.3 m32
5.3 x64
5.3 Mac Legacy 5.3 Mac Leopard
4.0
4.1
4.2 Legacy
4.2 m32
4.2 x64
4.3 Legacy
4.3 m32
4.3 x64
4.4 Legacy
4.4 m32
4.4 x64
4.5 Legacy
4.5 m32
4.5 x64
3.0
3.1
3.2
3.3
3.4
2.0
2.1
2.2
2.3
2.4
1.0
1.1
1.2
1.3
1.4
1.5
1.6
 
operating system * : OS X Windows
10.3
10.4
10.5
10.6
XP Home
XP Pro
XP x64 Edition
Server 2003
Server 2003 x64 Edition
Vista
Vista x64 Edition
7
7 x64 Edition
95
98
ME
NT
2000
system RAM (MB) :
free disk space (GB) :
source image size : wide high
stitched image size :
(if applicable)pixel.gif (807 bytes)
wide high
time/space/quality :
(in Project properties dialog)pixel.gif (807 bytes)
I am using the default settings
Keep all images in memory
Use 45-bit pixels
Enable color tool
upload project file :
upload Dr Watson log :
upload other file :

brief description of the problem (one line) * :

detailed description of the problem * :

* Required fields pixel.gif (807 bytes)

Revised: March 04, 2009

 1999-2009 Smoky City Design, LLC and John Strait